Returns and Refund Policy

Effective Date: June, 2025

At Monarca Ulje, all our products are made to order using natural and perishable ingredients. For this reason, all sales are final. We do not accept returns or exchanges under any circumstances.

Refunds

We do not offer refunds unless we have explicitly confirmed a refund due to a specific issue approved by our team.

In such cases:

• The refund will be processed to your original payment method.

• Please allow 3–5 business days for the refund to appear on your account.

• Depending on your bank or card issuer, it may take up to 15 business days to reflect in your balance.

We do not refund shipping expenses. All shipping fees are paid directly to the shipping carrier and are therefore non-refundable.

Order Issues & Damaged Items

If you received a damaged product, please contact us within 48 hours of delivery with a photo of the item and your order number at:📩 support@monarcaulje.com - We will assess each case individually. Please note that all products are packaged with care. By placing an order, you agree to these terms.

For any issues, discrepancies, or concerns regarding your order (including missing items, incorrect items, or defects), you must notify us within 7 calendar days of the delivery date. Claims submitted after this period cannot be processed. To file a claim, please email support@monarcaulje.com with your full name, order number, and a detailed description of the issue.

Order Cancellations

You may request a cancellation only if your order has not been processed or shipped. Once your order is in transit, it can no longer be canceled or refunded.

Lost or Stolen Packages

Once your order is shipped, we are not responsible for any lost or stolen packages. Please contact USPS directly to open a claim. We do not issue refunds or replacements for packages marked as delivered or lost in transit.

Important Note

Please double-check your shipping information before completing your order. If your package is returned to us due to an incomplete or incorrect address, we will contact you to cover a re-delivery fee.

If you believe there has been an error with your order, please reach out to us, we’re here to help as best we can within the structure of our handmade business.