Returns and Refund Policy
Effective Date: June, 2025
At Monarca Ulje, all our products are made to order using natural and perishable ingredients. For this reason, all sales are final. We do not accept returns or exchanges under any circumstances.
Refunds
We do not offer refunds unless we have explicitly confirmed a refund due to a specific issue approved by our team.
In such cases:
- The refund will be processed to your original payment method.
- Please allow 3–5 business days for the refund to appear on your account.
- Depending on your bank or card issuer, it may take up to 15 business days to reflect in your balance.
Shipping fees are non-refundable once your order has been processed and a label has been created.
Order Issues & Damaged Items
If you received a damaged product, please contact us within 48 hours of delivery with a photo of the item and your order number at:
📩 support@monarcauljeproducts.com
We will assess each case individually. Please note that all products are packaged with care, and once an item is shipped, we are not responsible for damages caused during transit.
Order Cancellations
You may request a cancellation only if your order has not been processed or shipped. Once your order is in transit, it can no longer be canceled or refunded.
Lost or Stolen Packages
Once your order is shipped, we are not responsible for any lost or stolen packages. Please contact USPS directly to open a claim. We do not issue refunds or replacements for packages marked as delivered or lost in transit.
Important Note
Please double-check your shipping information before completing your order. If your package is returned to us due to an incomplete or incorrect address, we will contact you to cover a re-delivery fee.
If you believe there has been an error with your order, please reach out to us—we’re here to help as best we can within the structure of our handmade business.
